Shipping policy

Fully Kooked Shipping Policy

Freshly baked. Carefully packed. Fully Kooked.

We bake all cookies fresh to order so they arrive soft, chunky, and dangerously good. To keep quality high and logistics smooth, orders are accepted on a set weekly schedule.

Order Window

Orders can be placed Monday–Wednesday
Weekly cut-off: Tuesday 8:00 PM AWST

Australia Post Express Shipping (Australia-wide)

  • Bake day: Sunday

  • Ship day: Monday (Australia Post Express)

  • Delivery timeframe: 1–3 business days (location-dependent)

Once your cookies leave our kitchen, they’re in the hands of Australia Post. While Express is fast, delivery times may vary depending on your location and AusPost operations.

Local Delivery & Pick-Up – Perth Metro

  • Bake day: Friday

  • Delivery window: Saterday–Sunday (depending on your suburb)

  • Order cut-off: Tuesday 8:00 PM AWST

If no one’s home, your cookies will be left in a safe place at the delivery address. We’ll do our best to keep them shaded and sneaky, but we can’t take responsibility for what happens after delivery.

Local delivery is available to select Perth suburbs and will automatically appear at checkout if eligible.

Please ensure you collect your order within the pick-up window. Once collected, Fully Kooked is not responsible for storage conditions or quality changes after handover.

Pick-up will automatically appear at checkout if available.

Shipping & Delivery Costs

  • Shipping and local delivery fees are calculated at checkout

  • We currently ship within Australia only

Cracked Cookies (Still Count)

We pack every cookie with care, but sometimes the postie gets a little wild. A crack or crumble here and there? Still 100% delicious.

If your entire order arrives looking like it’s been through a tumble dryer, please send us a photo within 48 hours of delivery and we’ll sort it out.

Address Errors & Delays

Please double-check your shipping or delivery address at checkout. We can’t offer refunds for orders delivered to an incorrect address.

Once your cookies leave our kitchen, we’re not responsible for delays caused by Australia Post or local delivery drivers — but we’ll always help where we can.